Quality is important to us; each of our products is handmade with care. We offer a one-year warranty on materials and craftsmanship so that you can be confident in your Esker insoles every day whether they are in your shoes or boots, rain or snow, out for a walk or hiking through the backcountry.
What does our one-year warranty include?
Our Esker Insoles come with a one-year warranty that covers materials and craftsmanship. That means that if we’ve made a mistake along the way, we’ve got your back.
Things we don’t cover include insoles that were set on fire (keep them back from the campfire); delamination, shrinking or other defects caused by machine washing and drying or the uses of harsh chemicals; mold (let ‘em breathe), and damage caused by hungry moths.
Do you have a completely unique situation?
Don’t be shy, we’ve seen it all. Has something strange happened to your insole and you’re not sure if it was something that happened in production or something that happened on your last great adventure? No worries, just follow the directions below. Tell us your story, submit some photos that show us what’s going on, and we’ll help you to determine what’s up and how we can help get you back out and at ‘em with your Esker insoles.
So, what now?
Send us an email, tell us your story, and attach photos of your insole(s). We will be in touch within a week!